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A virtual server is a software-based server with allocated compute, memory, storage and network resources. A managed service adds provider coordination and support around the infrastructure. Confirm the exact management scope, responsibilities and service levels in your quotation.

Our advertised plans are intended for Hong Kong hosting and connectivity. The exact facility, network route and availability should be confirmed with TWS Technology before ordering.

Windows Server licensing is not automatically included with every plan. Licensing for other plans or operating systems depends on the final quotation and must be confirmed before deployment.

Upgrades may be possible depending on available capacity and the target configuration. Contact the team to discuss resource changes, any service interruption and revised monthly charges before making changes.

Plans are presented as monthly subscriptions in HKD. Your quotation or service agreement should state the billing start date, renewal date, payment method, taxes (if applicable) and any one-time setup charges.

Theservice terms state that subscription services are non-refundable. Please review the final service agreement and applicable consumer or business terms before purchasing.

Customers should maintain their own backups and periodically test recovery. The sample service terms state that TWS is not liable for data loss on the server. Ask about a separately scoped backup service if you need one.

A dedicated IP can be requested as an optional service. Availability, quantity and recurring charges should be confirmed with the sales team.

Contact TWS Technology by email or phone for plan enquiries and service questions. Response targets and support hours should be agreed in your service documentation.